I'm all for predictability of service. Say what you'll do, do it, then tell me it's done is the mantra for success. After some unhappy episodes with local dial-a-cab services I really do believe that there is no hope for those who cannot manage to achieve this. I am in exalted, if rather extreme, company. Jack Welch the legendary CEO of GE has threatened to "get a gun out and shoot" his successor Jeff Immelt if GE did not meet the promised earnings numbers. http://www.usatoday.com/money/companies/management/2008-04-16-ge-welch_N.htm Now there's an incentive for performance excellence!
Saturday, April 19, 2008
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