tag:blogger.com,1999:blog-20509300.post2952990111352093196..comments2008-04-12T18:15:47.733+05:30Jessie Paulhttp://www.blogger.com/profile/18276990471182483808noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-20509300.post-1134437452968990372008-04-12T18:15:00.000+05:302008-04-12T18:15:00.000+05:30value of a service is highest just BEFORE it is consumedAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-20509300.post-442353846523770532008-04-09T12:05:00.000+05:302008-04-09T12:05:00.000+05:30One reason why a product like a TV does not mention its service terms is becasue service is very rarely needed. My TV is 5 years old and I have not once had to call their service people. Also service terms will only be influencers in a purchase decision for such a product... I would rather buy a TV brand with better picture and sound quality that promises service in 3 days than a TV brand with picture and sound that is not as good but promises service within 12 hours.<BR/>However when all is constant, as was the case with my microwave, I went for the cheapest microwave with a known brand name which was offering a 3 years warranty on magnetron.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20509300.post-25073179452612361392008-03-26T22:42:00.000+05:302008-03-26T22:42:00.000+05:30Nice post.<BR/>Many top companies do have an internal SLA within their teams. When I went to HP service center for adapter replacement, I've seen that. Every time I call Tata Sky regarding a technical problem I heard their call centre executive giving a commitment that their engineer will visit our premises with in a day. Only thing is these companies are not taking the bold step and advertise the same to the customers. Doing that will also push other competitors to provide better service.Siva Rajendranhttp://www.blogger.com/profile/12912388863398393337noreply@blogger.comtag:blogger.com,1999:blog-20509300.post-89340117303383597552008-03-02T21:22:00.000+05:302008-03-02T21:22:00.000+05:30I apprectiate your thoughts and this definately can shape the indian industry and consumer orientation. Will be a strong peg for revamping the marketing mix. Once a industry leader sets the tone the followers/laggards are sure to follow.<BR/><BR/>Hopefully the IT Outsourcing companies will change the way we think. <BR/><BR/>Lovely thought and enjoyed reading.<BR/>Asheem BakhtawarAsheemhttp://www.blogger.com/profile/02806917304874597571noreply@blogger.comtag:blogger.com,1999:blog-20509300.post-35234793770670071072008-02-17T13:32:00.000+05:302008-02-17T13:32:00.000+05:30The concept of manual after-sales service is archaic. Products should be (1) throw-and-use, or (2) capable of being self serviced, or (3) auto-serviced remotely. So Jessie, the sustainable solution to your problem is any one of the three: (a) wait for the electronics industry to do-a-Nano, or (b) use your electronics engineering degree and DIY, or (c) invent a thin client, internet-linked TV thats really low on hardware and high on software.<BR/><BR/>While you contemplate these options, please let your husband watch the cricket in peace...anipaulnoreply@blogger.com